Occasionally, in my capacity as a web user I spot things so terrible, so badly thought out and so downright arrogant it makes me sad. Below is one such thing…

ing-usability-large

If you can’t quite make it out, let me explain. Thats an input for a memorable date and a PIN number when opening an account, and they have disabled your keyboard completely so you must enter the numbers by clicking the onscreen keypad.

UPDATE: Since opening my account I have locked myself out twice, why? Because to add to the confusion the order of the numbers on the keypad changes every visit.