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Improving FOI

As part of DLUHC (previously MHCLG)'s Local Digital fund, we partnered with Hackney Council and a group of interested Local Authorities to run a discovery and alpha project looking at ways of improving the service to answer Freedom of Information and Subject Access Requests.

Improving FOI

As a statutory service, every public sector organisation must answer these requests within certain timeframes, to a level of quality or they are financially penalised. Running this service is a complex task, and typically is not just a technology problem, but one of knowledge management and staff expertise.

Through a series of user research interviews, technology discoveries and prototyping we delivered our outputs and findings, outlining how to evaluate an organisation’s ability to run the service, technological improvements and the potential savings available.

As part of this we developed a model to compare organisations’ abilities to handle these requests, and suggest areas of improvement.