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NHS Fault reporting

mySociety, with its FixMyStreet product is class leading in fault reporting services, and for this reason we were tasked by the NHS to run a discovery and alpha project to determine if this approach could help NHS Trusts hold their PFI companies to account.

I was the design lead on this project, we interviewed staff from various trusts and departments, designed and prototyped a service built around their needs and produced a package of work appraised under the NHSx Service Standard assessments.

We found, through a user centred design process, that the need was valid, and working within the constraints of the client and contractual relationship established a case to take the project to Beta, built around our findings.